FAQs

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Orders & Payment

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed securely at checkout.
Can I apply more than one discount code to my order?
Only one discount code can be applied per order. If two promotions are running, the better discount will apply automatically at checkout.
Do you offer payment plans or layaway options?
Yes — we offer Pay in 4 interest-free installments at checkout on eligible orders.
Do you offer military, veteran, or first responder discounts?
Yes. Contact our support team with verification to receive your discount code.
Why was my order canceled?
Orders are typically canceled due to payment verification issues or an item going out of stock. You'll receive an email if this happens, and you won't be charged.

Shipping & Delivery

How long does shipping take?
Most orders ship within 1–2 business days and arrive within 3–7 business days depending on location. Orders placed before 2PM EST ship same-day.
How much does shipping cost?
Free shipping on all orders over $150. Orders under that ship for a flat rate calculated at checkout.
Do you ship internationally?
Currently we ship within the United States and Canada. International shipping is coming soon.
Can I track my order?
Yes — you'll receive a tracking link by email as soon as your order ships.

Returns, Exchanges & Warranty

How long does it take to receive my refund?
Refunds are processed within 3–5 business days of receiving your return, and typically appear on your statement within another 5–10 business days.
Can I return a customized product?
Custom or personalized items are final sale and cannot be returned unless defective.
Do your products come with a lifetime warranty?
All ERA jackets and gear carry a 2-year manufacturer's warranty against defects in materials and workmanship.
How do I file a warranty claim?
Contact our support team with your order number and photos of the issue, and we'll guide you through the process.

Product Information

What types of products does ERA offer?
We offer motorcycle jackets, racing gloves, and riding accessories built for both protection and style.
What thickness is the jacket shell?
Our textile shells use abrasion-resistant fabric reinforced at all major stress points for durability without added bulk.
Do your jackets include armor pockets for protection?
Yes, all ERA jackets include CE-rated armor pockets at the shoulders and elbows.
What accessories do you offer besides jackets and gloves?
We're expanding our lineup regularly — check back for helmets, base layers, and more riding accessories.

Riding Gear Guide

What should I look for in a motorcycle jacket?
Look for abrasion-resistant material, armor pockets at the shoulders and elbows, a fit that allows range of motion, and weather resistance suited to your climate.
What gear does a beginner rider need?
At minimum: a DOT/ECE-rated helmet, an armored jacket, gloves, and over-the-ankle boots. Riding pants are strongly recommended too.
Is leather or textile better for motorcycle gear?
Leather offers superior abrasion resistance; textile offers better weather versatility and breathability. ERA jackets use technical textile shells for all-season, all-weather performance.
What gear do I need for long-distance touring?
A weather-resistant jacket with ventilation options, comfortable riding pants, and gloves rated for extended wear will serve you best on long rides.

Sizing & Fit

How do I know what size to order?
Measure your chest at its broadest point with your arms relaxed, then check our size chart on each product page.
Do your products run true to size?
Yes, our jackets and gloves run true to the size chart provided on each product page.
What if I'm between sizes?
We recommend sizing up for comfort and range of motion, especially if you plan to layer underneath.
How do I measure my hand for gloves?
Wrap a tape measure around your hand at its fullest point, where your thumb meets your palm, and check the glove size chart on the product page.

Care & Maintenance

How do I care for my jacket?
Wipe clean with a damp cloth. Do not machine wash armor inserts — remove them before any cleaning.
How should I store my gear during off-season?
Store in a cool, dry place away from direct sunlight, ideally hung rather than folded to preserve the shell's shape.
Do you offer repair services?
Reach out to our support team with details and photos of the issue and we'll advise on repair or warranty options.

Wholesale & Dealers

How can I become an ERA dealer?
Apply through our Become A Dealer page and our wholesale team will follow up within 2–3 business days.
Do you offer wholesale pricing?
Yes, approved dealers receive tiered wholesale pricing based on order volume.
Is dropshipping available?
Currently we do not offer dropshipping, but ask about our affiliate program as an alternative.

About ERA

What makes ERA different from other brands?
We build gear that doesn't compromise between protection and presence — every jacket is cut for a commanding silhouette with rider-first armor placement.
Does ERA have a VIP or loyalty program?
Yes — join ERA Rewards to earn points on every purchase and unlock early access to new drops.
Does ERA offer VIP or loyalty rewards?
Sign up for ERA Rewards to earn points, get early access to new releases, and unlock member-only discounts.
Customer Support

+1 (516) 846-8078

Office Hours

9AM – 6PM EST, Monday to Friday